Multi-body shop operator network CARSTAR is in search of new insurance partnerships as it launches a “Care Center” call center that helps Canadian visitors to the United States connect with collision centers in the country.
“Each year, Canadians make more than 11.9 million trips to the United States, and unfortunately, sometimes they have fender benders or other vehicle issues while they are in the country,” CARSTAR North America President Michael Macaluso said in a statement.
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“We want to make it seamless for these drivers to get a high-quality repair on their vehicle through their Canadian insurance carrier. This program makes it much easier to handle the repair and helps take the stress out of the situation. And it allows CARSTAR North America to offer unmatched coverage in North America.”
The new system serves as a “single point of contact for everyone involved”, allowing motorists to call the Care Center and have it start a claim, as well as handle the estimate, warranty, and schedule of the repair at a CARSTAR shop.
CARSTAR insurance Vice President Arlo Johnson revealed that insurers had originally suggested to the company to create a call center: “now we have it,” he said.
According to Johnson, “well over 100” CARSTAR shops are participating in the cross-border program.
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