Crawford & Company, a global claims management service provider with offices across Canada, has named a new global chief operating officer, it announced yesterday.
Andrew Robinson – formerly of The Hanover Insurance Group – will take on the role, heading up the company’s four business units (Broadspire®, U.S. Services, International Operations, and Garden City Group), as well as its information technology on a global basis.
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Robinson was previously president of specialty insurance, executive vice president of corporate development and chief risk officer at Hanover, where he was responsible for overseeing the company’s US specialty businesses – which included profit and loss (P&L), and strategic and operational oversight.
He was also in charge of acquisitions, divestitures, business integration, and enterprise risk management for the broader enterprise.
Crawford, which provides services to insurance companies and self-insured entities, said that Robinson brings a 30-year track record of “growth, financial improvement, and strategic and operational leadership working globally in the insurance industry, and in management and strategic consulting.”
Harsha V. Agadi, president and chief executive officer at Hanover, said Robinson’s appointment would help accelerate the firm’s trajectory of growth, and “find new ways to enhance Crawford’s operating performance.”
He continued: “As an integral member of our global executive management team, his operational expertise and proven leadership in utilizing innovative technology for competitive advantage will be invaluable assets as we seek ways to enhance the value Crawford delivers to our customers and employees.”
Prior to Hanover, Robinson was a managing partner of global insurance at Diamond Consulting (now PWC Consulting) and a co-founder of Exchange Partners, a management consultancy and technology company.
Speaking of the new move, he said: “I am honored to join the Crawford team and build on the company's long and successful history of being the industry's leading claims service provider.
“Crawford is uniquely positioned to help its insurance company and self-insured clients enhance their competitiveness during a time of tremendous technological change.”
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