Due to the sensitive nature of their work, insurers often have to deal with customers who feel strongly about the claims they feel they are owed. Whenever an encounter with a client becomes too emotionally-charged, insurers often try to settle things in a diplomatic matter to prevent the situation from going off the rails.
For this one insurer, unfortunately, things quickly flew out of control before it could properly settle a customer’s concern.
A Cambridge-based Co-operators Insurance office reported that it has posted additional security detail after an employee felt “unsafe” around a particularly dissatisfied customer.
The Co-operators senior advisor of media relations Leonard Sharman told The Waterloo Region Record
that the company had contacted Waterloo Regional Police after the said encounter. Staff concerns, Sharman said, led to the decision to implement additional security measures.
Details regarding the incident are scant, and the Waterloo Regional Police’s website no longer lists the incident in its archives.
Despite this incident, Sharman has confirmed that the office remains open for business.
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